Help Center- Download Yealink USB Connect, connect your headset to your computer and see if there's a firmware update available. If so run through the update and restart your computer.
- When connecting a Yealink headset to a Yealink desk phone, make sure your desk phone firmware is V86 or above or this can cause the headset to not work properly.
If you're unsure how to update the firmware on your Yealink phone, contact your phone system admin for assistance, or visit the yealink desk phone firmware update guide here.
To check your phone firmware: Open "Menu" or "Setting" -> "Status" (->"General") and find "Firmware: xx.86.x.xx" as v86 - If your Yealink headsets were ordered from Headset Advisor and they still aren't working, contact us today for further assistance.
Yealink headset has no audio or is cutting out
1 min. readlast update: 11.01.2024