I have a Yealink WH6 series headset that is no longer ringing in the headset

1 min. readlast update: 11.02.2024

If you're connecting a Yealink WH series wireless headset with a Yealink desk phone and you're not getting a ring notification in your headset when there's an incoming call, follow the steps below.

  1. Connect your Yealink headset to the computer, download Yealink USB Connect and run through a firmware update if available. Also, in Yealink USB Connect, if you have "headset local ringtone" disable, enable it.
    yealink phone wont ring in headset
  2. Reboot your Yealink phone.
  3. If neither of these steps worked go to your Yealink web portal > Features > Audio > Ringer Device for headset, then choose use headset and speaker
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